Privacy Policy

Kissnet Pty Ltd (ABN 39 117 926 226) trading as Finch & Lane (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information including, but not limited to:

  • Name
  • Business name
  • Email address
  • Phone number
  • Business address
  • Information relating to your retail business

Any other information you voluntarily provide to us

This information may be collected when you:

  • submit an enquiry via our website
  • complete a lead or contact form (including via social media platforms)
  • communicate with us by email, phone, or other means
  • apply for a wholesale account

Some information may be pre-filled by third-party platforms (such as Meta/Facebook) when you submit a form.

2. How we collect personal information

We collect personal information:

  • directly from you
  • through our website
  • via social media lead forms and advertising
  • through email, telephone, or written correspondence

We do not collect sensitive information unless it is required by law or voluntarily provided.

3. How we use your personal information

We use personal information to:

  • respond to wholesale enquiries
  • assess suitability for wholesale supply
  • communicate with retailers regarding our products and brands
  • manage and administer wholesale relationships
  • meet legal and regulatory obligations

We do not sell personal information, and we do not use it for unrelated consumer marketing.

4. Disclosure of personal information

We may disclose personal information:

  • to service providers who assist us in operating our business (such as website hosting, IT support, or email services), where reasonably necessary when required or authorised by law

We do not share personal information with third parties for marketing purposes.

Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

5. Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely and access is limited to authorised personnel only.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

6. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

7. Cookies and website analytics

Our website may use cookies or similar technologies to improve functionality and user experience.

These do not personally identify individuals and are used for standard website analytics and performance monitoring.

8. Changes to this policy

We may update this Privacy Policy from time to time.

The current version will always be available on our website.

9. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Kissnet Pty Ltd (ABN 39 117 926 226)
Trading as Finch & Lane
Email: privacy@finchlaneimports.com.au